IMCRM - Custom CRM Solution company USA, UK

IMCRM - Custom CRM Solution

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IMCRM is complete Customer Relationship Management software that is a great fit for almost any company, freelancer or many other uses. With its clean and modern design, IMCRM can help you look more professional to your customers and help improve business performance at the same time.

CRMs need to focus on customers and IMCRM does that with a powerful support system that helps you track and resolve issues quickly via the integrated ticket system and customer reminders. Assign reminders to yourself, one or many staff members and with one click, reminders can be sent to email and in-app notification system. These features and more can take customer satisfaction to the next level.

IMCRM has many features designed to fit many applications. Read more about the features below and try the demo to see how IMCRM can help you succeed.

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Features of Our IMCRM Solution

Projects

Manage projects and track time spent on project for each staff member. Record project expenses and invoices and bill your clients faster. Professional Gantt Chart included for each project and staff member.

Invoices

IMCRM allows you to keep in track your invoices, items and generate reports. Add new currencies, using multiple currencies is allowed by previously setup customer currency. Invoice with different tax based on item.

Estimates

Create estimate within a minute, sent to your customers and wait to accept, add notes for better organization for your next actions, create reminders. Ability to auto convert the estimate to invoice after customer accept.

Proposals

Create good looking proposals for leads or customers and increase sales. Receive notification when proposal is accepted/declined and auto send thank you email to your customer after accepting the proposal. Proposal overdue notice before X days available.

Recurring Expenses

Creating recurring expenses. Set up a recurring expense and the expense will automatically be re-created after the specified period. The period time could be days, weeks, months or years

Payments

Receive payments from Paypal, Stripe, Mollie, Authorize.net, 2Checkout, PayU Money and Braintree, we have implemented payment gateways that are available in most of the countries most suitable to your needs.

Lead Management

With IMCRM, you will be able to manage leads or potential clients in one place. Keep track of leads in one place and easily follow their progress. Ability to auto import leads from email, add notes, create proposals.

Web to Lead Forms

Create unlimited web to lead forms and inject in your landing page or website. This feature allows you to import leads into IMCRM from form. Use web to lead forms to gather potential clients information, allow them to request quotes directly from your website.

Support System

Great support system that helps you track and resolve issues quickly with ability to auto open ticket from email, insert knowledge base link, add predefined replies.

Send Estimates to Customers

Ability to create estimates and auto convert them into invoices after acceptance

Timesheet Reports

Have a clear view of the time logged for each task, you can use filters to see total logged time by project and staff member

E-Signature

E-Signature option available for contracts, proposals and estimates. Let your customers easily sign the documents and make your life easier.

Contracts

You can add new contracts based on your clients. Adding contracts is very simple, you can set start date and end date and have clear view of all your company contracts in one place. Create PDF contracts and send to your customers from IMCRM. Contract overdue reminders available.

Reports

Generate reports and have a clear view of everything. Keep track of income vs. expenses and lead conversions. Knowledge base report included.

Goals Tracking

Setup goals and tracking achievements. Use the Goals Tracking feature to keep sales goals in mind.

Personal To Do List

Every staff member can have their own personal todo dashboard which will allow your staff member to easily organize the their work.

Client Statement

Be professional, send a statement to your customers if they have more than one invoice outstanding, or if your customers want to see all the invoices and payments. It helps them pay faster as they can easily see the total invoices outstanding that they have to pay and also displays an overview of all the transactions.

Ticket Form

Great support ticket system with auto-response, private ticket staff notes, ticket assignments, attachments, predefined ticket replies, insert knowledge base link, ticket priorities, ticket statuses. Feature for auto importing tickets included. Let your customer reply and create new tickets via email, without accessing the client portal.

Why We Stand Out From Our Competitors?

Customer Commitment

Customer Commitment

We strive hard and stick to what has been committed to our customers

100% Clean Code

100% Clean Code

We practice work ethics and don’t break any cyber laws. Hence, all themes, plugins, source codes, databases, intellectual property are always clean and 100% genuine. The code that we write is documented & formatted in a way that is understandable and smoothly accessible by any of the developers for further updates.

Dedicated Work Hours

Dedicated Work Hours

We provide dedicated work hours to our customers and share complete transparency to clients so that they can call or visit anytime to check and confirm the ongoing work.

Full stack developers

Full stack developers

We have a team of full stack developers who are specialised in their respective tasks. This enables us to breakdown work which makes the process easier, faster and assures quality.

Vaue For Money

Vaue For Money

We believe to provide quality solutions to our clients at affordable prices and hence our development rates are extra fit with all budget ranges.

Data Confidentiality

Data Confidentiality

We strive to maintain data confidentiality and hence the code developed by us for a custom application is not re-used for another application.

Assured Support

Assured Support

We provide support for the code that we created and suggest best-suited approaches to improve the growth and efficiency of the product.

Tailor made solution

Tailor made solution

We believe each client has unique problem set and the solution set should also be a custom one based on the requirements. We may however reuse a piece of code, but even that is checked for quality and altered based on the system to be developed.

High Transparency

High Transparency

High Transparency is maintained when it comes to recurring third party costs like Domain, Hosting, SMS API, Email API, Payment Gateway, Shipping Gateway etc.

Adaptive Technologies

Adaptive Technologies

The developers here are skilled, proficient and thus they develop applications that can connect with new versions and technologies.

Intellectual Rights

Intellectual Rights

We believe that the intellectual property rights belongs to the customers and hence we hand over the source files for our development services as opposed to the market practice of sharing encrypted source files or project code on license basis.

High Retention Rate

High Retention Rate

With 95% of customer retention rate, we strive hard to build a long-term relationship with the customer who comes to us once. We would love to serve our old customers as much as our new customers as they help us to earn their trust and goodwill in the long run.

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