CRM Development & Implementation company USA, UK

Customer Relationship Management (CRM) Development

smarts3.com is a Top Enterprise Solutions Dynamics CRM development company in Mumbai. We provide ES Dynamics CRM development, consultation, integration, customization, support, and maintenance services. Contact us to hire CRM developer.

CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. CRM brings together information from all data sources within an organization to give one, holistic view of each customer in real time. This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and upselling opportunities to target marketing strategies to competitive positioning tactics.

A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. CRM is the largest software market in the world and has increasingly proven to be the best technological asset that companies can invest in. With the prominence that the cloud CRM software market has been gaining over the years, and the ease with which CRM can integrate with other applications that businesses generally use, CRM systems help implementors cover every aspect of their business cycle with an increase in sales & marketing returns, all while helping them cut down on their costs.

Essential Building Blocks of CRM

Why Develop CRM Application with Smarts3?

Customer Commitment

Customer Commitment

We strive hard and stick to what has been committed to our customers

100% Clean Code

100% Clean Code

We practice work ethics and don’t break any cyber laws. Hence, all themes, plugins, source codes, databases, intellectual property are always clean and 100% genuine. The code that we write is documented & formatted in a way that is understandable and smoothly accessible by any of the developers for further updates.

Dedicated Work Hours

Dedicated Work Hours

We provide dedicated work hours to our customers and share complete transparency to clients so that they can call or visit anytime to check and confirm the ongoing work.

Full stack developers

Full stack developers

We have a team of full stack developers who are specialised in their respective tasks. This enables us to breakdown work which makes the process easier, faster and assures quality.

Vaue For Money

Vaue For Money

We believe to provide quality solutions to our clients at affordable prices and hence our development rates are extra fit with all budget ranges.

Data Confidentiality

Data Confidentiality

We strive to maintain data confidentiality and hence the code developed by us for a custom application is not re-used for another application.

Assured Support

Assured Support

We provide support for the code that we created and suggest best-suited approaches to improve the growth and efficiency of the product.

Tailor made solution

Tailor made solution

We believe each client has unique problem set and the solution set should also be a custom one based on the requirements. We may however reuse a piece of code, but even that is checked for quality and altered based on the system to be developed.

High Transparency

High Transparency

High Transparency is maintained when it comes to recurring third party costs like Domain, Hosting, SMS API, Email API, Payment Gateway, Shipping Gateway etc.

Adaptive Technologies

Adaptive Technologies

The developers here are skilled, proficient and thus they develop applications that can connect with new versions and technologies.

Intellectual Rights

Intellectual Rights

We believe that the intellectual property rights belongs to the customers and hence we hand over the source files for our development services as opposed to the market practice of sharing encrypted source files or project code on license basis.

High Retention Rate

High Retention Rate

With 95% of customer retention rate, we strive hard to build a long-term relationship with the customer who comes to us once. We would love to serve our old customers as much as our new customers as they help us to earn their trust and goodwill in the long run.

Benefits of CRM Software Development

Increased Automation

Clear Operational Strategy

Cost-Cutting

Effortless Team Collaboration

Mobile Workforce

Contextual Communication

Data-driven Business Culture

End-to-end Customer Engagement

Key Features of CRM Software

Lead Management

If getting quality leads is a thing, tracking and managing them to deal closure is another. CRM offers complete knowledge about your leads to convert them into happy customers. With lead scoring & automated lead assignment, you can assign leads based on a variety of parameters and gauge leads with the highest chance of moving down the pipeline.

External Applications Integration

Key feature of any CRM system is its ability to integrate with external applications. Features like document exchange or integration with an organisation’s existing system are crucial when the goal is to collect & maintain accurate customer information. Integration allows business to work with multiple components at once.

Tracking Partners & Product Support

CRM software can help effectively collect information about partners and product support. This helps better manage the customer experience as it organises information about when, why, where, how, etc. the client was dissatisfied with a product or service. It also helps track whether and how the issue was addressed.

Billing and Invoicing Functionality

A well-equipped CRM system can also track billing and invoicing status of each customer. This helps keep financial information organized and reviews things such frequency or timeliness of payments.

Hardware Monitoring

CRM software with hardware monitoring features can provide assistance on checking the status and availability of hotspots, routers & other network equipment. It saves time in managing or troubleshooting hardware, leaving more time to deal directly with customers.

Business Process Automation

CRM helps automate business processes. Although it is up to each company to decide which tasks will benefit most from automation, the time & money saved with less data entry or better reporting will bring benefits along with an improved relationship with each customer.

Implementing CRM Best Practices

Map out your sales process and ingrain it in your sales team

  • How do potential customers find you and how are they going to get into your CRM?
  • What happens to those potentials once they are in your system?
  • What steps should your sales team follow when a lead is assigned to them?
  • What happens when your sales team closes a deal?

 

Train your staff and management teams on CRM

  • Does your team understand why you’re implementing a CRM system?
  • Is your management team aware of the time-saving benefits they’ll receive by using a CRM system?
  • Does your team understand the value of the customer life cycle and how a CRM system can help?
  • Can you restructure employee compensation to reinforce the benefits of using a CRM system?

 

Use automation for repetitive tasks

  • What actions are performed on every lead, contact, and potential, and could they be automated?
  • What specific tasks should be automatically assigned to a sales person once they receive or convert a lead?

Let's Talk Business!